Refund And Return Policy
Refund and Return Policy
Thank you for shopping with us at www.bishal.com.bd. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 7-day return and refund policy. Please read through our policy carefully to understand the terms and conditions.
1.
Return & Refund Policy Overview
We accept returns and offer refunds
for eligible products purchased from www.bishal.com.bd within 7 days
from the date you receive your order. Please ensure that the items meet our
eligibility criteria before initiating a return.
Eligibility for Return/Refund:
- The item must be returned within 7 days of
receiving the product.
- The item must be in new, unused condition, with
original packaging, tags, and accessories.
- A valid proof of purchase (order number,
invoice, or receipt) is required.
2.
Non-Returnable Items
For certain items, we cannot accept
returns or provide refunds, including:
- Perishable goods
(e.g., food, flowers).
- Customized or personalized products.
- Digital products
(e.g., downloadable content, software).
- Used beauty and personal care products.
- Gift cards.
- Items marked as non-returnable at the time of purchase.
3.
How to Return an Item
To initiate a return, please follow
these simple steps:
- Contact Us:
Email our customer support team at support@bishal.com.bd within 7
days of receiving your order. Include:
- Your order number
- The product you wish to return
- The reason for the return
- Return Authorization:
Our team will review your return request. If eligible, we will send you a Return
Authorization along with the return address and further instructions.
- Package the Item:
Carefully pack the item in its original packaging with all accessories,
manuals, and tags intact.
- Return Shipping:
You will be responsible for the return shipping costs unless the item is
defective, damaged, or incorrectly shipped. Please use a trackable
shipping service for returns.
4.
Refund Process
Once we receive and inspect the
returned item, we will process your refund. The refund will be issued to your
original payment method.
- Refund Time:
Refunds typically take 7-10 business days to reflect in your
account, depending on your payment provider.
- Shipping Costs:
Original shipping charges are non-refundable unless the return is due to
an error or damage caused by us.
5.
Exchanges
If you want to exchange an item for
a different size, color, or product, please follow the return procedure above.
After we process your return, we will send the replacement item (subject to
availability). Any price difference between the original and replacement items
will be charged or refunded accordingly.
6.
Defective or Damaged Products
If you receive a defective or
damaged product, please contact us within 48 hours of receiving the
product at support@bishal.com.bd. We will offer you a replacement or a
full refund, and we will cover the return shipping costs.
To help us process your claim
quickly, please provide:
- Clear photos or videos of the damaged or defective
product.
- A brief description of the issue.
7.
Order Cancellations
You may cancel your order at any
time before it is shipped. Once your order has been processed or
shipped, it cannot be canceled and must follow the return procedure.
To cancel your order:
- Contact us as soon as possible at support@bishal.com.bd
with your order details.
- If your order is not yet shipped, we will cancel it and
process a full refund.
8.
Late or Missing Refunds
If you haven’t received a refund after
the expected processing time:
- Check with your bank or credit card company, as there
may be a delay in processing.
- If the refund has still not been credited, please
contact us at support@bishal.com.bd for assistance.
9.
Shipping Fees for Returns
Unless the item is defective,
damaged, or incorrect, the customer is responsible for return shipping costs.
We recommend using a trackable shipping service or purchasing shipping
insurance for your return package, as we cannot guarantee that we will receive
your returned item.
10.
Modifications to This Policy
We may update this Refund and Return
Policy from time to time. Any changes will be posted on this page, and the
"Last Updated" date will be revised. We encourage you to review the
policy periodically to stay informed about any updates.
11.
Contact Us
If you have any questions or need
further assistance with your return or refund, please feel free to reach out to
our customer support team:
Email: support@bishal.com.bd
By
purchasing from www.bishal.com.bd, you agree to the terms and conditions of
this Refund and Return Policy.
